Accessibility Statement

Last updated September 7, 2026

What we are aiming for

This site is built to meet WCAG 2.1 level AA, the standard most commonly referenced for public websites in the United States.

What that meant in practice

• Type sized for older eyes. Body text never falls below 16 pixels on any screen, and it scales up if you have increased the text size in your own settings.
• Contrast we measured rather than guessed. Every text colour on the page was checked against the background behind it and meets the AA ratio.
• It works on a keyboard. Every link, button and form field can be reached by tabbing, and the focused item is clearly outlined.
• It works with a screen reader. Headings are in order, form fields have real labels, and the illustrations carry text descriptions.
• It respects reduced motion. If your device is set to reduce motion, the animations on the page stop.
• It works without JavaScript. Every word on the page is readable with scripting turned off. Only the text-message shortcut in the request form needs it.
• Large touch targets. Buttons and links are sized to be tapped comfortably rather than aimed at.

Where it falls short

Two things we know about. The scrolling list of towns we serve moves on its own; it pauses when you hover over it and stops entirely under reduced motion, and the same towns are listed as plain text in the service area section. The date and time pickers in the request form use whatever your phone or browser provides, so their behaviour is not entirely ours to control. If either causes you trouble, please just call.

Tell us if something does not work

If any part of this site gets in your way, we want to hear about it, and we would rather fix it than have you struggle with it. Call and tell us what happened and what you were using. We will also take your booking over the phone right then, so nothing has to wait on a fix.

The service itself

Our vehicles are ramp-equipped and our drivers assist door through door. If you have a question about whether we can accommodate a particular chair, scooter, or situation, ask us. The answer is usually yes, and when it is not we will tell you plainly.